MGTA02H3 Chapter Notes - Chapter 2: Gross Domestic Product, Business Process Reengineering, Workforce Productivity
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MGTA02H3 Full Course Notes
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Productivity: a measure of e ciency that compares how much is produced with the resources used to produce it. Quality: a product"s tness for use in terms of o ering the features that consumers want. Labour productivity: partial productivity ratio calculated by dividing gross domestic product by total number of workers. Labour productivity of a country = gross domestic product/total number of workers. Total quality management (tqm): a concept that emphasizes that no defects are tolerable and that all employee are responsible for maintaining quality standards. Performing quality: the overall degree of quality how well the features of a product meet consumers" needs and how well the product performs. Quality reliability: the consistency of quality from unit to unit of a product. Quality ownership: the concept that quality belongs to each employee who creates or destroys it in producing a good or service. the idea that all workers must take responsibility for producing a quality product.
