MGTA02H3 Chapter 1: Chapter 1
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MGTA02H3 Full Course Notes
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Document Summary
Service operations production activities that yield intangible services. Goods production production activities that yield tangible products. Production the making of physical goods like automobiles, toothpaste, television, toys, etc. Operations (production) management the systematic direction and control of the processes that transform resources into finished goods and services. Production managers managers responsible for ensuring that operations processes create value and provide benefits. Operation processes a set of methods and technologies used in the production of a good or a service. chemical processes, raw materials are chemically altered. Such techniques are common in the aluminum, steel, fertilizer, petroleum, and paint industries. Fabrication processes mechanically alter the basic shape or form of a product. Fabrication occurs in the metal forming, woodworking, and textile industries. These techniques are common in the electronics, appliance, and automotive industries. T ransport processes, goods acquire place utility by being moved from one location to another.
