e-intermediaries: Internet-based distribution-channel members that collect information about sellers and present it in
convenient form to consumers and/or help deliver internet products to consumers.
syndicated selling: Occurs when a website offers other websites a commission for referring customers.
shopping agent (e-agent): A type of intermediary that helps internet consumers by gathering and sorting information
they need to make purchases.
department stores: Large retail stores that offer a wide variety of high-quality items divided into specialized
supermarkets: Large retail stores that offer a variety of food and food-related items divided into specialized departments.
specialty stores: Small retail stores that carry one line of related products.
category killers: Retailers who carry a deep selection of goods in a narrow product line.
bargain retailers: Retail outlets that emphasize low prices as a means of attracting consumers.
discount houses: Bargain retail stores that offer major items such as televisions and large appliances at discount prices.
catalogue showroom: A bargain retail store in which customers place orders for items described in a catalogue and pick
up those items from an on-premises warehouse.
factory outlets: Bargain retail stores that are owned by the manufacturers whose products they sell.
warehouse club (wholesale club): Huge, membership-only, combined retail-wholesale operations that sell brand-name
convenience stores: Retail stores that offer high accessibility, extended hours, and fast service on selected items.
direct-response retailing: A type of retailing in which firms make direct contact with customers both to inform them
about products and to receive sales orders.
direct selling: Form of non-store retailing typified by door-to-door sales.
mail order (catalogue marketing): A form of non-store retailing in which customers place orders for merchandise
shown in catalogues and receive their orders via mail.
telemarketing: Use of the telephone to sell directly to consumers.
electronic retailing: Non-store retailing in which information about the seller's products and services is connected to
consumers' computers, allowing consumers to receive the information and purchase the products in the home.
ecatalogues: Non-store retailing that uses the internet to display products and services for both retail shoppers and
electronic storefront: A seller's website in which consumers collect information about products and buying
opportunities, place sales orders, and pay for their purchases.
cybermalls: Collections of virtual storefronts representing diverse products.
multilevel marketing: A system in which a salesperson earns a commission on their own sales and on the sales of any
other salespeople they recruit.
interactive marketing: Selling products and services by allowing customers to interact with multimedia websites using
voice, graphics, animation, film clips, and access to live human advice.
video marketing: Selling to consumers by showing products on television that consumers can buy by telephone or mail.
physical distribution: Those activities needed to move a product from the manufacturer to the end consumer.
warehousing: That part of the distribution process concerned with storing goods.
private warehouse: A warehouse owned and used by just one company.
public warehouse: An independently owned and operated warehouse that stores the goods of many firms.
storage warehouse: A warehouse used to provide storage of goods for extended periods of time.
distribution centre: A warehouse used to provide storage of goods for only short periods before they are shipped to retail
inventory control: The part of warehouse operations that keeps track of what is on hand and ensures adequate supplies of
products in stock at all times.
materials handling: The transportation and arrangement of goods within a warehouse and orderly retrieval of goods from
intermodal transportation: The combined use of different modes of transportation.
containerization: The use of standardized heavy-duty containers in which many items are sealed at the point of shipment
and opened only at the final destination.
order fulfillment: All activities involved in completing a sales transaction, beginning with making the sale and ending
with on-time delivery to the customer.