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MGTA02H3 (363)
Chapter

Chapter Notes

2 Pages
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Department
Management (MGT)
Course Code
MGTA02H3
Professor
Chris Bovaird

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Management
Chapter 1: Operations
Business: an organized effort to provide thingas that customers want to buy.
Service production: produce intangible services
Goods production: produce tangible services
Why call it operations?
oCalled operations because it cannot be called products. Lawyers, doctors,
accountants do not make products; they make information, expertise, etc.
However they still need to be planned, managed and supplied, therefore it is
better to call it operations.
Operations/Production: direction and control of processes that transform resources
into finished goods
Operations/Production managers: ensure operations create value and provide
benefits. Make things happen.
oBusinesses take factors of production and transform them into products and
services with customer value
What Operations managers should do
oDemand Panning: forecast how much you need to make
oCapacity planning: ensure enough space, and workers to meet demand.
If capacity exceeds demand then company is wasting money
oLocation planning: finding best location for getting materials, employees, and
transporting to market. Also community living conditions are a factor.
oLayout planning: arrange factory/store for smooth flow of materials. Decide
where to place machinery, equipment and supplies.
3 different types of space:
Product facility: workstations and equipment for transforming
Non-productive: storage and maintenance areas
Support: office, restrooms, parking lot
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Description
Management Chapter 1: Operations Business: an organized effort to provide thingas that customers want to buy. Service production: produce intangible services Goods production: produce tangible services Why call it operations? o Called operations because it cannot be called products. Lawyers, doctors, accountants do not make products; they make information, expertise, etc. However they still need to be planned, managed and supplied, therefore it is better to call it operations. OperationsProduction: direction and control of processes that transform resources into finished goods OperationsProduction managers: ensure operations create value and provide benefits. Make things happen. o Businesses take factors of production and transform them into products and services with customer value
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