MGTA35H3 Chapter 4 (online): MGTA35 – Listening Critically - Chapter 4
Document Summary
Hearing a sensory process in which sound waves are transmitted to the brain and someone becomes conscious of sound: physiological process. Listening a mental operation involving processing sound waves, interpreting their meaning, and storing their meaning in memory. People are better listeners because they have trained themselves to: focus attention, minimize distractions, process messages accurately, think critically. We usually want to check the accuracy of what we heard, because the consequences of faulty listening can be far more serious: to avoid faulty listening, we double check to make sure we heard and understood correctly. Careful listening enables hearers to provide feedback to speakers: feedback verbal and non-verbal audience response to a speech; usually taken seriously by a speaker and incorporated into the speech when possible. During a speech, careful listening makes feedback possible; after the speech, it helps to remember and think about the speaker"s ideas.
