MGTA36H3 Chapter : Speaking Your Way to the Top Ch 1

Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?

a) Use your facial expressions to connect with your audience and show enthusiasm for your topic.

b) Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

c) Lean back and lower your shoulders to convey self-confidence while presenting.

d) Avoid gesturing with your hands, arms, body, and head as it is distracting.

e) Go through your presentation quickly because most audiences have a short attention span.