SOCA01H3 Chapter Notes -Erving Goffman, Ethnomethodology
Document Summary
Social interaction involves communicating face to face or via computer, and reacting in relation to other people. It is structured around norms, roles, and statuses. Status a recognized social position an individual can occupy (boss) (men will get more laughs when making a joke from people in social interactions than women) Role are the set of expected behaviours (we expect men to make dirty jokes) Norm are generally accepted ways of doing things (dirty jokes in classrooms are not right) Emotion management involves people obeying feeling rules and responding appropriately to the situation in which they find themselves. Anger from brother"s death, but need to feel sad for the mourning. Also how much they should feel, how long, and with whom they should share those feelings. Emotional labour is emotion management that many people do as part of their job and for which they are paid (airline waitress being nice to everyone)
