Business Administration 2257 Chapter 4: Chapter 4

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Businesses should seek to manage legal disputes with the express goals of: Alternative dispute resolutions: a range of options for resolving disputes as an alternative to litigation: negotiation: a process of deliberation and discussion intended to reach a mutually acceptable resolution to a dispute. Is cost effective, allows both parties to jointly craft a solution suitable for their particular situation as opposed to a judge to impose their own resolutions. How to negotiate: can be conducted by the parties themselves however can be favourable in some cases to hire a third party such as a lawyer, advocate, or councillor. First step - investigate the situation (to determine the nature of the dispute) Person responsible for handling situation should contact the individuals involved in their organization as well as those on the other side of the dispute to resolve the situation. When negotiations end: can end when a settlement is reached.

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