Business Administration 2295F/G Chapter Notes - Chapter 4: Organizational Citizenship Behavior, Job Satisfaction, Absenteeism

• School: Western University
• Department: Business Administration
• Course: Business Administration 2295F/G
• Professor: Prof

Document Summary

4. 1 define values and discuss the implications of cross-cultural variation in values for ob. 4. 2 define attitudes and explain how people develop attitudes. 4. 3 explain the concept of job satisfaction and discuss some of its key contributors, including discrepancy, fairness, disposition, mood, and emotion. 4. 4 explain the relationship between job satisfaction and absenteeism, turnover performance, organizational citizenship behavior, and customer satisfaction. Broad tendency to prefer certain states of affairs over others. Preference: values what we consider good vs bad: values are motivational signal should/shouldn"t behaviors. Good fit between person"s values vs those of the organization leads to +ve work attitudes, behaviors. Tailored job designs, leadership styles, and benefits to the. Work centrality (life centered around work: cross-culture differences (office/workplace culture) Hofsede"s study: 4 dimensions where work-related values differed across cultures. Power distance: extent which society members accept unequal distribution of power: small power dist => inequality min (superiors accessible, power diff downplayed, eg.