Management and Organizational Studies 1021A/B Chapter Notes - Chapter 7: Inter-Rater Reliability, Employee Retention, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Michael Aloisio

Document Summary

Process in which managers ensure that employee activities and outputs contribute to the organization"s goals. Know what you want, see if they"re happening, give feedback. When effective: lets top performers know that they"re valued, encourage communication between managers and employees, establish uniform standards for evaluation. Stages of performance management: specify relevant aspects of performance, based on job analysis, appraise performance, provide feedback, problem solving, rewards. Strategic purpose: effective performance management helps the organization achieve its business objections. Only effective when measurements align with goals. Administrative purpose: how organizations use the system to provide information for day-to-day decisions about salary, benefits and recognition programs. Supports decision making about employee retention, termination and hiring/layoffs. Developmental purpose: serves as a basis for developing employee"s knowledge and skill. Makes employees aware of their strengths and areas to be improved on. Interrater reliability: test-retest reliability, acceptability, meet the practical standard of being acceptable to the people who use it, specific feedback.