Management and Organizational Studies 2181A/B Chapter Notes - Chapter 5: Job Satisfaction, Zappos, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

Zappos: creative way of handling workplace and try to keep their employees satisfied. Job satisfaction: a pleasurable emotional state resulting from the appraisal of one"s job or job experiences represented how a person feels and thinks about his/her job. 81% of canadians are satisfied with their jobs and 88% like the people they work with. Why are some employees more satisfied than others? (what are values and how do they affect job satisfaction) Employees are satisfied when their job provide the thing they value: things that people consciously or unconsciously want to seek or attain. Value percept theory: a theory that argues that job satisfaction depend on whether the employee perceives that his or her job supplies those things that he or she values . Dissatisfaction = (v want v have) x (v importance) V want: how much of a value an employee wants. V have: how much of the value the job supplies.