Management and Organizational Studies 3330A/B Chapter : MOS 3330 - process and product design chapter summary - detailed, all important aspects covered
21 Jan 2012
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Process of defining all of the product"s characteristics | appearance, materials made of, dimensions and performance standards. Design and process selection affect product quality, cost, and customer satisfaction. Manufacturability ease with which a product can be made. Difference with service design: both the service and entire service concept is being designed | process of establishing all the characteristics of the service, incl. , physical, sensual, psychological benefits. Product idea developed; sources can be customers, competitors or. Observing competitors products and their success rate. Benchmarking: studying the practices of companies considered best in class and comparing your company"s performance against theirs. Disassembling a product to analyze its design features. Suppliers participate in program called early supplier involvement (esi) which involves them in the early stages of product design: product screening. Break-even analysis compute amount of goods a company would. Feasibility study need to sell to cover its costs: preliminary design and testing. General performance specs into technical specifications: final design.
