Management and Organizational Studies 4471A/B Chapter 3: Chapter 3: Action, Personnel and Cultural Controls

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 4471A/B
• Professor: Bill Dawson

Document Summary

Involves ensuring that employees perform (do not perform) certain actions to be beneficial (harmful) to the organization. Feasible when managers know what actions are (un)desirable and have the ability to ensure that the (un)desirable actions (do not) occur. Action controls are the most direct form of management control because they involve taking steps to ensure that employees act in the organizations best interest by making their actions themselves the focus of control. 4 basic forms: behavior constraints, preaction reviews, action accountability and redundancy. They make it impossible or at least more difficult for employees to do things that should not be done. (physically or administratively) Physical constraints: locks, keypads, passwords, etc : stops theft, helps protect data and privacy concerns. Administrative constraints: separation of duties breaking up a task so that it is difficult for one person to complete on their own: ex.