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Chapter 8

Employee Training and Development (Chapter 8)

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Psychology 2061A/B
Athena Xenikou

th November 28 2013 Employee Training and Development part one – the purpose of training is to teach employees skills that they are either lacking or need improvement on Determining Training Needs – Needs Analysis: – What areas need training? – To what extent will this training actually be practical and useful? – Three types of needs analysis that are typically used – organizational – focuses on goals that the organization wants to achieve – extent to which the training will help – extent to which employees are willing and able – task – identifies which tasks are performed – conditions – competencies – person – which employees need training and which areas they need training in – PerformanceAppraisal Scores shows which areas employees need improvement in or are fine in – problems with PerformanceAppraisal Score: – rating errors (ie, leniency, strictness) reduce accuracy – may not provide the information necessary to conduct a training needs analysis – Surveys – Interviews – give you a chance to get more in depth answers, compared to surveys.. but the data with interviews is more difficult to quantify and analyze – Skill and Knowledge tests – Critical Incidents Choosing the Best Training Method – Lectures – Case Studies – Simulation exercises – ex. lifeguards and CPR dummies – only effective if they're both physically and psychologically challenging or else employees would get bored – Role-play – employees given a conflict situation, have to figure out the best interpersonal skills – ex. customer service – Behaviour Modelling – employees observe correct behaviour and practice that behaviour Motivating Employees toAttend Training Part 2 Delivering the Training Program – Three broad methods: – Classroom training – who will be conducting the training and where will it be held? – Who? – Less expensive to have an internal employee if it's something that is going to be done frequently, but if it's less frequent it could be a better idea to get someone external – Videos to conduct the training usually aren't very effective – Local universities and colleges to do the training: good training facilities, not too costly, may give the opportunity for the employees to gain credits – Where? – On-site – off-site – Preparing for Classroom Training: – important to take into consideration the demographics, size, ability level of audience – amount of discussion, types of exercises – Making the Presentation: – starts with introduce the trainer, establishes intentions of the trainer – objectives of the seminar, schedule, rules – Distance learning training – two categories:Asynchronous and Synchronous – Asynchronous: at the employee's own pace and at the time and place of their choosing – Synchronous: employees complete the tra
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