Writing 2111F/G Chapter Notes - Chapter 8: Jargon, Briey
26 Mar 2017
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The basic information we have to convey is bad news. To have the reader read, understand and accept the message to maintain as much goodwill as possible: secondary purpose. To maintain a good image of the writer and their organization. To reduce or eliminate future correspondence on the same subject. Ask for an approval to make changes: negative memos to peers and subordinates, describe the problem and tell what is wrong clearly and without emotion, present an alternative. An alternative gives readers another way to get what they want and suggests you care about the reader: ask for input and or action. For memos the context of communication is crucial. The subject line (that your replying to) should contain a negative when: The reader needs the information to make a decision or action: you report your own errors, ex. We lost the bay"s account, power to be out sunday march 8, error in survey data summary.
