BU398 Chapter Notes - Chapter 9: Organizational Culture, Organisation Climate, Social Capital
Document Summary
Social capital: quality of interactions among people and whether they share common perspective. Influence of norms and values on how people work together and treat one another/customers. Also think of social capital as goodwill relationships within and outside organization based on honesty, trust, and respect, a spirit of goodwill exists and people willingly cooperate to achieve mutual benefits. Culture: set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and is taught to new members. Come face to face with power of culture when organizations try to implement new strategies or programs that go against basic cultural norms and values. Surface: visible artifacts and observable behaviours (dress code, behaviour, symbols, stories, ceremonies, physical settings) Deeper: values, assumptions, beliefs, and thought processes. Culture provides members with sense of organizational identity and generates them a commitment to beliefs and values larger than themselves.
