UU150 Chapter Notes - Chapter Module 2, Lesson 11, 12, 13: Active Listening, Pay Attention, Jargon
17 Jan 2018
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Mod 1 lesson 11 communication in professional settings. Giving, receiving or exchanging of ideas, information, signals or messages through appropriate media, enabling individuals or groups to persuade, to seek information, to give information or to express emotions. We communicate through spoken words, written words, visual images and body language. Involves multiple skills, including attentive listening, tone, body language, recognizing and understanding others emotions/your own. Allows us to better express our goals, needs and thoughts. Enables us to better solve problems and resolve differences. Helps to build trust and respect in relationships. Try to simplify your thoughts before communicating your message. Think about goals and intentions and how you want to say your message. Do(cid:374)"t assu(cid:373)e the perso(cid:374) has a (cid:272)o(cid:373)plete u(cid:374)dersta(cid:374)di(cid:374)g of the (cid:272)o(cid:374)te(cid:454)t or (cid:271)a(cid:272)kgrou(cid:374)d of (cid:455)our (cid:373)essage. Tr(cid:455) to u(cid:374)dersta(cid:374)d the other perso(cid:374)"s perspe(cid:272)ti(cid:448)e a(cid:374)d poi(cid:374)t of (cid:448)ie(cid:449) Do(cid:374)"t (cid:271)e looki(cid:374)g at (cid:455)our (cid:272)ellpho(cid:374)e (cid:449)he(cid:374) others are talki(cid:374)g to (cid:455)ou.
