OMIS 3710 Chapter 1: Setting the Stage: Technology and the Modern Enterprise

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York University
Operations Management and Information System
OMIS 3710
Henry Kim

Chapter 1: Setting the Stage: Technology and the Modern Enterprise 1.1 Tech’s Tectonic Shift: Radically Changing Business Landscapes  China started off decade as a nation unplugged and offline; now has most internet users in the world  Data analytics and business intelligence are driving discovery and innovation  New Technologies Fueled globalization: o Billions of people have access to computing and telecommunications.  Google, Twitter, and Facebook have changed the way firms advertise and people communicate. o Fueled data driven decision-making o Raised privacy and security concerns  Redefined concepts of software and computing o Open source software has lowered computing costs. o Cloud computing and software has become a valuable service. o Turned high-powered computing into a utility available to even the smallest businesses and nonprofits. 1.2 It’s Your Revolution  Notable people who are powerful, successful, and the most admired o Bill Gates, Microsoft o Mark Zuckerberg, Facebook o Larry Page and Sergei Brin, Google o Jeff Bezos, Amazon o Marissa Mayer, Yahoo  Comparison between Uber, Airbnb, Facebook, and Alibaba o They are Interface Owners  “These companies are indescribably thin service layers that sit on top of vast supply systems (where the costs are) and interface with a huge number of people (where the money is).” o Full stack companies…  Control more of their supply chain and service layers  Still can be successful, but may be harder to build and scale o The interface is where the profit is  Uber provides average cars in a premium way  iTunes took nearly all the profits in the music industry by being just the thin software 1.3 Geek Up – Tech Is Everywhere and You’ll Need It to Thrive  Finance o The rapid changes of the tech industry lead to the continual development of new businesses and rapid changes in the industry landscape.  Suited to IPO markets  IPO markets need new firms, and the tech industry always has new firms sprouting  Continuously involved in mergers and acquisitions (M&A) o Technology has the power to make certain pieces of capital obsolete. o The roles of finance in tech include:  Lending to tech firms  Leading tech firms are flush with cash and are always hunting for new acquisitions  Evaluating the role of technology in firms in an investment portfolio  Considering tech’s role as part of personal investments  Accounting o The reliability of any audit is tied to the reliability of the underlying technology. o Increased regulation has strengthened the link between accounting and technology.  Sarbanes-Oxley Act: Raised the executive and board responsibilities and ties criminal penalties to certain a
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