HAMG 2330 Chapter Notes - Chapter 11: Conflict Management, Alternative Dispute Resolution
Document Summary
Conflict is defined as discord, a state of disharmony, open or prolonged fighting, strife, or friction. There are various ways to define conflict, the first is through anger. Anger is defined as a feeling of great displeasure, hostility, indignation, or exasperation, wrath, trouble, or affliction. People define conflict as a disagreement resulting from individuals or groups that differ in opinions, attitudes, beliefs, needs, values, or perceptions. Most conflicts are caused by one s interests or values are challenged, or because their needs are not met. The main ingredients or sources of conflict include desires, needs, perceptions, power, values, and feelings. There are many causes of conflict in the workplace; lack of communication, feelings of being undervalued, undefined roles, poor use of managerial criticism, preferential treatment, poor leadership, stress, personality differences. Conflict can appear to be with another person when at its center, it is not.
