SMG OM 323 Chapter Notes - Chapter 4,9: Iso 9000, Life-Cycle Assessment, Continual Improvement Process
3 Nov 2016
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Basic have a limited effect on customer satisfaction if present, but lead to dissatisfaction if not: short cord will lead to dissatisfaction, but adding a cord longer than certain length doesn"t increase satisfaction ii. Performance refers to customer requirements that generate satisfaction or dissatisfaction in proportion to level of functionality and appeal: increase tread life of tire will add to satisfaction iii. Excitement - a feature or attributes that was unexpected by the customer and causes excitement: over time, features that excite become performance and performance becomes basic. End of life programs deal with products that have reached the end of their useful lives. The three rs: reducing the use of material through value analysis refers to an examination of the function of parts and materials in an effort to reduce the cost and/or improve the performance of a product. Applies not only to manufactured parts but also to materials used during production.
