SMG OM 323 Chapter Notes - Chapter ch.1 and 4: Business Process Management, Service Design, Quality Assurance

• School: Boston University
• Department: Operations & Technology Management
• Course: SMG OM 323
• Professor: Paul Morrison

Document Summary

Om323 professor kadets a3 chapter 1 and 4 jan. 21, 2017. Chapter 1: introduction to operations management: goods are physical items that include raw materials, parts, subassemblies, and final products, services are activites that provide some combination of time, location, form, or psychological value. Business organizations have three basic functional areas: finance, marketing, operations responsible for producing the goods or providing the services offered by the organization. Operations management is the management of systems or processes that create goods and/or provide services. A supply chain is the sequence of organizations --- their facilities, functions, and activities that are involved in producing and delivering a product or service. Functions and activities = forecasting, purchasing, inventory management, information management, quality assurance, scheduling, production, distribution, delivery, and customer service. Suppliers" suppliers direct suppliers producer distributor final customers. The creation of goods or services involves transforming or converting inputs into outputs.