RECR 470 Chapter 12: CH 12 Prep. the Event

• School: Chico State University
• Department: Recreation and Parks Management
• Course: RECR 470
• Professor: Matthew Stone

Document Summary

Intro: for hotel logistics controlled by convention services manager. Most vital person in hotel staff: small hotels catering manager serves as convention service manager. Pre-convention mtng: pre-convention mtng: ess. /goes long way toward elim. prob. that may surface during conventions. Used to i(cid:374)tro. hotel"s (cid:272)o(cid:374)ve(cid:374)tio(cid:374) servi(cid:272)e perso(cid:374)(cid:374)el, org. ppl, outside (cid:272)o(cid:374)tra(cid:272)tors involved in serving the group. Some higher up in company (president/ass. exec. ) join to be recog. as. Vips: mtng planner/personnel may give vip something in a small ceremony after the mtng. Review convention agenda to ensure everyone understands it/finalize last-min. details. Ideal time = 2 days prior to event: after meeting, service manager (not salesperson) deals w/client/hotel staff. Key personnel roster: key personnel roster: requested from convention service manager (csm) to contact should trouble arise. Names/phone# of hotel dptmnt heads & oth. specialists: convention service manager may need assistant to deal w/requests. 1 person on hotel staff should be assigned to convention for duration of mtng.