RECR 470 Chapter Notes - Chapter 11: Frot, Overselling, Avail

• School: Chico State University
• Department: Recreation and Parks Management
• Course: RECR 470
• Professor: Matthew Stone

Document Summary

Reservation systems: sent 3-6 months before event, systems used: Postal reply/fax response cards: mtng planner mails reso forms to their membership w/promo. material about mtng. Reply cards: pri(cid:374)ted (cid:271)(cid:455) hotel/se(cid:374)t i(cid:374) (cid:271)ulk to (cid:272)o(cid:374)(cid:448)e(cid:374)tio(cid:374) group"s hq. Can be self-addressed postal reply cards/sim. info cards that can be faxed back to hotel: convention hq sends promo. material/reso cards to its membership from its mailing list, factors to consider: Ask guests to print/type (allow enough space for hand printing) I(cid:374)(cid:272). spa(cid:272)es for respo(cid:374)ses for all i(cid:374)fo (cid:455)ou"ll (cid:374)eed to pro(cid:272)ess reso. Rate requests (unless flat rates are part of agreements) Indicate if/how room may be held past that time (guarantee/deposit) Indicate if deposit is req. for all resos. Use terms in common usage (indicate # of bedrooms in suites) If group uses its own housing form, hotel must approve reso card to ensure all info is comm. to attendees to min. misunderstandings.