IE 4461 Chapter : Ch 8
Document Summary
Chapter 8 questions: discuss formal and informal structure in an organization. Formal structure will be detailed in writing or organizational charts. The organizational atmosphere contributes most to the effectiveness of performing jobs. This includes motivation, morale, opportunity for growth, and rewards for achievement: define a job and a job description. A job is composed of a specific set of tasks that are performed by a person on an ongoing basis. Each person working in an organization has his or her own goals, unique commitments, and other aspirations. It is difficult for an organization to help meet personal goals while meeting product and service goals: list and discuss the two primary points of view for maximum system effectiveness, automation requires no human input or effort. Smith, babbage, and taylor wrote that managers must design each job so that when a worker reads the instruction card, he or she will be able to carry out the job with no difficulty.
