AVIATN 3000 Chapter Notes - Chapter 5: Main Deck
30 Jun 2018
School
Department
Course
Professor
Farther away from destination
a)
Inconvenience sometimes
b)
Low Cost Carriers use uncongested airports
1)
Less check-in lines, so longer lines
a)
Bag drops instead of face-to-face
b)
Boarding in first come first serve
c)
Cut Costs like
2)
Limousine services
a)
Curbside check in, separate desk
b)
Luxury lounge before the flight
c)
Baggage comes first in carousel
d)
Business Travellers
3)
Airport Service
A)
A320 vs 737 with Airbus having wider cabin
a)
767 vs A340 with Boeing having larger seats
not as congested
b)
Aircraft manufactures market their aircraft as
having superior cabin comfort
1)
Minimum number of staff onboard (1 per 50
passengers up to 200, then 1 per 25)
a)
Middle East and Asia exceed this limit
b)
No-Frills Airline
2)
In-Flight Services
B)
Quantified Statistics
1)
Controlling Product Quality
C)
Customer-Service Related Product Features
I)
Reading Chapter 5: Customer-Service Related Product
Features
Thursday, February 1, 2018
8:09 PM
Midterm Page 1
Document Summary
Low cost carriers use uncongested airports a) b) Aircraft manufactures market their aircraft as having superior cabin comfort a) b) A320 vs 737 with airbus having wider cabin. 767 vs a340 with boeing having larger seats not as congested. Minimum number of staff onboard (1 per 50 passengers up to 200, then 1 per 25) Middle east and asia exceed this limit b) Baggage arrival rate, proportion of calls answered within specified time. Comparing number of compliments to complaints main focus. Significant to know sales and call center"s opinions on airline. Lower holds of passenger aircraft a) b) c) Cannot be placed in this area, need freighter. Will decrease in size over time to create room for larger passenger cabins. Combi aircraft: main deck can be divided among passengers and freight. Qc aircraft: can be switched from passenger to freighter aircraft quickly. Airlines opposed as issues during freight carrying at night has to be fixed before morning flights.
