SCM 301 Chapter Notes - Chapter 1-2: Walmart, E-Commerce, Operations Management

• School: PSU
• Department: Supply Chain Management
• Course: SCM 301
• Professor: Lutz Heather

Document Summary

Introduction to operations and supply chain management ( 4th ed. ) Chapter 1: introduction to operations and supply chain management. Many large companies, such as wal mart and fedex, all have strong supply chain departments which runs smoothly (contributes to their success) Operations function: the collection of people, technology, and systems within an organization that has primary responsibility for providing the organizations products or services. Operations management: the planning, scheduling and control of the activities that transform inputs into finished goods and services. Operations management = transformation process (inputs outputs) Outputs: tangible goods, fulfilled needs and satisfied customers. Supply chain: network of manufacturers and service providers that work together to create products or services needed by end users. Linked through physical flows, information flows, and monetary flows. Downstream: take products and move them to the final consumer. Supply chain management: the active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage.