NET 4000 Chapter Notes - Chapter 11.6.2: Network Segment
Document Summary
Good troubleshooting is a process that combines knowledge, experience, and intuition. The following process has proven effective in a variety of situations: Explanation: identify the symptoms and potential causes. Determine how large the problem is: establish what has changed. For example, fixes for one client workstation would likely be very different than fixes for an entire network segment. Ask questions to discover what might have changed that could have caused the problem. Problems are frequently caused by a change to the system, such as: Create a hypothesis by reviewing the list of potential causes and selecting the most probable cause. Look for common errors or solutions that can be tried quickly: create an action plan. Create an action plan and account for side effects of the proposed plan. The plan might require purchases that need approval before proceeding. In addition, the plan might involve taking services offline for a period of time.
