EDUC745 Chapter Notes - Chapter 3: Nonverbal Communication, Public Space, Sensemaking
2 Mar 2020
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Movement, facial expressions, eye contact, body orientation, gestures . Filter out some messages and focus on others. Listening fidelity - describes difference between what the sender is intending to communicate and what the listener understand. Verbal and nonverbal feedback to the speaker. Faulty assumptions, insufficient time for communication, daydreaming, rehearsing a response, filtering messages (lack of interest), being distracted by noise, lack of training. Establish listening goals - why are you listening and what are you listening for. Focus on context of message - how was it said; listening with your heart . While the person is talking - supportive and typically nonverbal. After speaker stops talking - verbal and nonverbal. To indicate that you are listening and understanding. Restating in your own words what you think the speaker said. Try to capture affective meaning of what speaker said. Can facilitate gathering info to refine your understanding of the situation.
