PADP 8420 Chapter Notes - Chapter 7: Prentice Hall
18 Sep 2019
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Case 8, part i foreign auto shop: situation summary. Alan has been the owner and manager of a small auto repair shop for seven years employing seven mechanic and two office workers. The shop has a steady and loyal clientele who appreciate the quick, reliable service at a fair price. Gil and hans are the two oldest mechanics, and the easiest to supervise. When alan assign work to them (mostly high-precision, specialist jobs), they do it quickly and without mistake. Bart and herbie are also skilled mechanics: bart specializes in repairing motorcycles, and herbie in troubleshooting engine problems. Three younger workers do the jobs calling for lower-level skills under alan"s more careful guidance. Kirk has a degree in industrial arts but couldn"t get a job in his speciality without moving to another city. Lamont enjoys working on sports cars and is becoming an expert at operating the electronic diagnostic machines.
