WRT 333 Chapter Notes - Chapter 2: Usability
Document Summary
Chapter 2 - wrt 332 - technical communication - 13th edition. Primary audience is the immediate audience of readers. Typically decision makers who request the document. Secondary audience is the individuals outside immediate circle of people who need the information directly. Affected by the decision in some way. This will help you determine the level of formality. This will help you to decide what to disclose. May have to develop a more persuasive tone. Need to know what the goal of the document is. Primary purpose will affect the document the most. Many documents have at least one secondary purpose. Instructional documents may have a page about safely using the product. Helpful to plan out a document by first identifying primary and secondary purposes. Consider how and why the document would be useful to readers. Should adapt document to the reader"s" knowledge, background, needs, etc. Sometimes an audience may be too large and/or general.
