N 325 Chapter Notes - Chapter 24: Open Position, Stress Management, Active Listening
Document Summary
Active listening (327: being attentive to what a patient is saying both verbally and nonverbally, soler, sit facing the patient, open position, lean towards the pt, eye contact, relax. Assertiveness (325: allows you to express feelings and ideas without judging or hurting others. Autonomy (324: being self-directed and independent in accomplishing goals and advocating for others, professional nurses make choices and accept responsibility for the outcomes. Channels (319: means of sending a receiving messages, visual channel: facial expression, auditory channel: spoken words, tactile channel: touch, the more channels you use, the more clearly a person will understand a message. Circular transactional communication process (319: model that shows the situational contextual inputs, channels of communication, interpersonal contextual concepts, and factors affecting the sender and receiver. Communication (316: nurses with expertise in communication express caring by. Complementary (319: complementary role relationships function with one person holding an elevated position over the other, ex.
