PBRL 270 Chapter Notes - Chapter 10: Root Mean Square, Reputation Management, Crisis Management
6 Nov 2017
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Competition vs con ict: competition- two or more groups or organization"s vie for the same resources, con ict- two groups direct their efforts against each other, competition- eye on the prize, con ict- eye on the opposition. Stance driven- it depends: threat appraisal model. Matrix of factors: dominant coalition- values and attitudes of top management. Con ict management life cycle: proactive > strategic > reactive > recovery, proactive. Environmental scanning- constant reading, listening, and watching of the current affairs with an eye to the organization"s interests. Issues management- organization makes behavioral changes or creates strategic plans in ways that address the emerging issue. Crisis plan: stealing thunder- announcing something before the media nds out. Frame themselves instead of reacting to one: strategic. Risk communication- dangers/threats conveyed to forestall personal injury, health problems, environmental damage. Crisis communications- implement crisis management plan and meet needs of publics. Con ict resolution- con ict emerged but is not careening.
