BBA102 Lecture Notes - Lecture 8: Active Listening, Instant Messaging, Speed Reading

• School: Macquarie University
• Department: Business Administration
• Course: BBA102
• Professor: Dr Alison Barnes

Document Summary

The transfer of information and understanding from one person to another. Some suggest that 81% of a manager"s time in a typical workday is spent. Indiciates how well a particular medium conveys information and promotes learning. Best for non-routine situations and to avoid oversimpli cation. Best for routine situations and to avoid overloading. Follow the chain of command and are recognised as o cial. Develop outside the formal structure and do not follow the chain of command. Is not de ned by the organisations structural hierarchy (robbins et al, Survey evidence suggest that 75% of employees initially hear information through the grapevine (robbins et al, 2003) Can be a way of nding out information that would otherwise be di cult to access (michelson and mouly, 2004) May humanise environment and/or provide entertainment (michelson and mouly, Management need to consider how they will respond to rumour and gossip. May increase insecurity particularly during periods of organisational change (tebbutt and marchington 1997)