BBA102 Lecture Notes - Lecture 6: Marchington, List Of Observatory Codes, Nonverbal Communication

• School: Macquarie University
• Department: Business Administration
• Course: BBA102
• Professor: Dr Alison Barnes

Document Summary

Communication is the transfer of information and understanding from one person to a(cid:374)other. O(cid:373)e suggest that 8(cid:1005)% of a (cid:373)a(cid:374)ager(cid:859)s ti(cid:373)e i(cid:374) a typi(cid:272)al (cid:449)orkday is spe(cid:374)t communicating. Message is transmitted through a medium (eg telephone: noise (eg static, slurring, receiver expresses reaction, or feedback, through a medium. Receiver decodes the message, decides if feedback needed. Medium richness: indicates how well a particular medium conveys information and promotes learning. Rich medium: best for non-routine situations and to avoid oversimplification. Lean medium: best for routine situations and to avoid overloading. Follow the chain of command and are recognised as official. Develop outside the formal structure and do not follow the chain of command (cid:862)is (cid:374)ot defi(cid:374)ed (cid:271)y the orga(cid:374)isatio(cid:374)s stru(cid:272)tural hierar(cid:272)hy(cid:863) (cid:894) o(cid:271)(cid:271)i(cid:374)s et al, (cid:1006)(cid:1004)(cid:1004)(cid:1007)(cid:895) Survey evidence suggests that 75% of employees initially hear information through the grapevine (robbins et al, 2003)