BU1104 Lecture Notes - Lecture 6: Gail Kelly, Westpac, Chief Operating Officer
14 Jun 2018
School
Department
Course
Professor
Lecture 6
Management is
• Getting work done through others efficiency and effectiveness
Management functions
• Planning / Organising / Leading / Controlling
• Planning:
• Determining organisational goals and a means for achieving them
• Organising
• Deciding where decisions will be made
• Who will do what jobs and tasks
• Who will work for whom
• Leading
• Inspiring
• Motivating
• Gail Kelly, CEO of Westpac leads one of Australias largest banks. She inspires
her employees by communicating her vision clearly and by being a good
role model
• Controlling
• Monitoring progress toward goal achievement and taking corrective action
when needed
Kinds of managers
• Top managers
• Middle managers
• First-line managers
• Team leaders
• CEO, COO, CFO, CIO, Vice President, Corporate Heads
• Chief Marketing Manager!
Responsibilities of Top Managers
• Create a context for change
• Develop commitment and ownership in employees
• Create a positive organisational culture through language and action
• Monitor and their business environments
• Top managers are like the umbrella covering for the organisation
Kinds of middle managers
• General manager
• Factory manager
• Regional manager
• Divisional manager
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Getting work done through others efficiency and effectiveness. Planning / organising / leading / controlling: planning, determining organisational goals and a means for achieving them, organising, deciding where decisions will be made, who will do what jobs and tasks, who will work for whom. Leading: inspiring, motivating, gail kelly, ceo of westpac leads one of australias largest banks. She inspires her employees by communicating her vision clearly and by being a good role model: controlling, monitoring progress toward goal achievement and taking corrective action when needed. Ceo, coo, cfo, cio, vice president, corporate heads. Implement changes or strategies generated by top managers mission and goals. Responsibilities of first line managers: manage the performance of entry-level employees, make detailed schedules and operating plans based on middle-management. Encourage, monitor and reward the performance of workers intermediate range plans. First line managers support the middle managers and closest to frontline employees. Choosing a goal and developing a strategy to achieve the goal.
