IDRL 320 Lecture Notes - Lecture 10: Profit Sharing, Social Loafing, Job Satisfaction
31 Jul 2018
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Document Summary
Explain the good and bad of using teams. In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges. Teams have been shown to increase customer satisfaction (specific customer teams), product and service quality (direct responsibility), and employee job satisfaction (cross training, unique opportunities, and leadership responsibilities). Although teams can produce significant improvements in these areas, using teams does not guarantee these positive outcomes. Teams and teamwork have the disadvantages of initially high turnover and social loafing (especially in large groups). Teams also share many of the advantages (multiple perspectives, generation of more alternatives, and more commitment) and disadvantages (groupthink, time, poorly run meetings, domination by a few team members, and weak accountability) of group decision-making. Recognize and understand the different kinds of teams. Companies use different kinds of teams to make themselves more competitive. Autonomy is the key dimension that makes teams different.
