HLSC 3P93 Lecture Notes - Lecture 10: Balanced Scorecard, Strategic Planning, Chevrolet Hhr
29 Nov 2016
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Document Summary
Stay true to roots of organization keeps stakeholders happy. Mission, vision and values lead to strategic plan. Relate to high performing system because: strategic planning. Provides general direction to meet common goal and values, everyone in organization knows direction for that specific strategic cycle. If done correctly, gives why for people in organization (people need to know why you want them to get somewhere, shared purpose, helping achieve high performance) In strategic plans, have strategic directions, need to measure. (cid:862) a process of assessing the achievement of pre- determined goals and objectives through the measurement of the following types of indicators: Need performance measurement in hc in order to improve, and if we are improving. Process of establishing operating targets based on the leading performance standards for the industry, philosophy to guide the process of change (aiming based on peer performance) Understand where you are at and where others are so you know where to target improvement!
