COMM 212 Lecture Notes - Lecture 7: Dependent Clause
1 Feb 2017
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Some other things to keep in mind are to put yourself in the position of the person receiving the news, deliver it at the right time and protect yourself and organization from legal liability. Three categories of bad news: refusals (turn down invitations or proposals), announcements (policy change, product recalls), assessments (negative performance of employee) Negative message: a message that communicates negative information that may upset or disappoint the reader. Don"t name-call, plead, avoid mixed messages, and assume the reader with agree, use facts, avoid opinion, do not use overly apologetic language (i"m sorry, i regret ) You should use the direct approach if you know the reader well enough. Provide a simple statement of bad news, be brief and provide a clear explanation, offer an alternative, close with a statement of goodwill. The disadvantage of the direct approach cause be that brief messages may come off cold and brusque.
