Role conflict: having more than one role within an organization that involves incompatibility
with a set of standards that impinge on role performance.
Role ambiguity: when employee is unsure of the expectations required in their role.
Role overload: employee has too many roles and must choose between accomplishing one at the
expense of the other.
Psychological strain: resulting from stress, may be depression, anxiety, irritation
Burnout: refers to a prolonged response to chronic interpersonal stress on the job, includes 3
responses: overwhelming exhaustion, detachment, sense of failure/ineffectiveness.
Family- Work conflict results:
1. Heavy alcohol use
2. Job, family, life dissatisfaction
3. Emotional exhaustion
5. Turnover intentions Spirituality
Spiritual Assessment: identify spiritual language, concerns, considerations, implications in
1. Do you have a spiritual orientation? What role does it play? What are your sources of
support in coping with this condition? What kind of treatment would you like to receive?
Atheism: disbelief in or denial of the existence of god/gods.
Spiritual emergency: spiritual quests lead to emotional/mental problems. Created a diagnoses in
DSMIV to describe a psychotic episode that creates a positive, life transforming experience.
1. ecstatic mood