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Canada (509,043)
Langara College (1,809)
BUSM 1100 (94)
K.Hall (92)
Lecture

Step 1.docx

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Department
Business Management
Course
BUSM 1100
Professor
K.Hall
Semester
Winter

Description
Step 1: Define Performance Expectations  Job description often insufficient to clarify performance expectations  Measurable standards related to strategic objectives should be developed for each position Step 2: Ongoing Feedback  Open, two-way communication between manager and employee  Important that there are no “surprises” in the annual evaluation interview  Need to monitor progression toward goals It’s the Manager’s job to make the employee successful  HR provides manager with coaching and training to do good performance feedback Step 3: Appraisal and Evaluation Discussion  Several formal methods: o Trait Method: Graphic Rating Scale o Results-oriente
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