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BUSM 2200 (8)
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chapter 8 and 9.docx

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School
Langara College
Department
Business Management
Course
BUSM 2200
Professor
L.Rahemtulla
Semester
Winter

Description
Organizational Behaviour 1215 Ch. 8 Position Power Bases 1. Coercive Power- power based on fear 2. Reward Power- power based on ability to provide benefits or rewards to ppl 3. Legitimate Power- power based on relative position in organizational hierarchy (authority, set deadlines)  Private sector- high power  Unionization- low power 4. Expert Power- power based on a person’s experience and knowledge (watching the news) 5. Referent Power- you like the person and enjoy doing things for him/ her 6. Information Power- the person has data or knowledge that you need Ch. 9 Conflict -> Competition -> Creativity -> Higher Performance Exhibit 9-2 Conflict Handling Strategies and Accompanying Behavior Uses: initiate negotiation, intervene as third-party  Forcing  Problem solving  Avoiding  Yielding  Compromising Third Party Conflict Resolution  Mediator- n
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