BUSA 394 Lecture Notes - Lecture 2: Videotelephony, Lieu-Dit, Guanxi
24 Jun 2019
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Busa 394 - class 2 managing in asia. Key business drivers in india: low labour cost, variable workforce, follow-the-sun transactions and services, lot of skills. The main problem in working with india is miscommunication and having to redo the work, just before missed deadlines. It is difficult to get the right profile of worker in india and tests are very practiced. Workers can sometimes seem overqualified but they don"t usually have a large or significant experience. The tests can be very demanding and the pass-through rate as low as 5% from cv to hiring. It can sometimes be hard to compose with distance and culture to lead, so practices are: Travel there and make the leaders of the delivery centre travel here. Kpis (key performance index) and governance of end-to-end business outcomes and continuous improvement goals. The goal of this is to have visibility, transparency and accountability (metrics. Yong and eager to learn, very hardworking, motivated and ambitious.
