CMST 2H03 Lecture 6: WEEK 6
22 Apr 2018
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Document Summary
Remembering: listening is not a social process. A skill much like speaking- everybody does it, but few people do it well. Can be improved through introduction and training. The amount of the time devoted to teaching listening is far less than that devoted to other types of communication. Listening requires effort: every kind of listening requires mental effort by the receiver, passive listening results in the respondent failing to grasp at least some of the speaker"s ideas and misunderstanding others. All listeners do not receive the same message: physiological factors, personal interests and needs and our social roles and cultural backgrounds all shape and distort raw data we hear into uniquely different messages. Overcoming challenges to effective listening: faulty listening behaviours, pseudo-listening: an imitation of real thing: giving the impression of being attentive, selective listening: responding only to the parts of a speaker"s remarks that interest them, rejecting everything else. Physical changes occur during careful listening: heart rate quickens.
