COMMERCE 1BA3 Lecture 5: Chapter 5.1
18 Mar 2018
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Document Summary
The extent to which persistent effort is directed toward a goal. Experts in organizational behavior distinguish between intrinsic and extrinsic motivation. Motivation that stems from the direct relationship between the worker and the task and is usually self applied. Examples include: feelings of achievement, accomplishment, challenge, and competence derived from performing ones job, and the sheer interest in the job itself. Motivation that stems from the work environment external to the task and is usually applied by others. Examples include: pay, fringe benefits, company policies, and various forms of supervision. Some motivators have both extrinsic and intrinsic qualities. A fact that social scientists know but most managers don"t: traditional extrinsic rewards aren"t always as effective as we think. The ability to understand and manage ones own and others feelings and emotions. It involves the ability to: perceive and express emotion, assimilate emotion in thought, understand and reason about emotions, manage emotions in one and others.
