COMMERCE 3S03 Lecture Notes - Lecture 8: Problem Solving, 5 Whys, Brainstorming
17 Feb 2017
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Document Summary
Recall the basic problem solving process, problem solving techniques, and common mistakes in problem solving. Describe moral leadership and the actions of an ethical manager. Apply best practices in problem solving to ethical dilemmas. When do we have a problem: a problem exists whenever a discrepancy exists between desired performance and actual performance, a manager"s primary job is to solve problems! What does it mean to solve a problem: problem solving: is the process of taking corrective action to meet goals and achieve desired outcomes. Any time there is a discrepancy between what you as a manager want to happen and what is actually happening, there is a problem! Recognize you have a problem and diagnose it to the root cause. And choose the option depending on imp criteria. Getting trapped in the status quo using the same solution because that"s what we"re used to. Justifying previous solutions escalation of commitment (throwing money on previous things)
