COMMERCE 3S03 Lecture Notes - Lecture 9: Barcelona Metro Line 9, High Tech, Jargon
19 Feb 2017
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Practice how to be an effective sensegiver. Understand the art of persuasion and utilize the concept in your interactions. Increase awareness of your own and other"s actions, facial expressions, tone of voice and behavior. Just because you"re charming/rich doesn"t mean you"re persuasive. Wait until you calm down to make a decision when in a crisis. Think of all the ways there could"ve been an email leak. Impossible to overstate the importance of effective communication. As a manager, you will likely spend at least 80 percent of your time directly communicating with others! Use i statements you have your own reality when it comes to perception. I get frustrated when you"re blocking my driveway all the time. Stick to facts rather than judgments don"t say you"re inconsiderate". Be clear, specific, and direct in your requests e. g. in the future can you have extra keys available so i can move it myself: marshmallows are scared to do this step.
