MGMT 3276 Lecture Notes - Lecture 2: Internal Set, Job Performance, Extraversion And Introversion
15 Dec 2019
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Document Summary
September 16, 2019 chapter 2: individual behaviours, mars model, & personality. Performance = person x situation performance = ability x motivation. Individual characteristics: personality, values, perceptions, emotions and attitudes, and stress. Internal set of discretionary [not being forced by someone] psychological processes that affect the following of voluntary behaviour: direction [focus of behaviour or goal, intensity [amount of effort, persistence [sustaining the effort even if there"re challenges] Natural aptitudes and learned capabilities required to successfully complete a task. Competencies: knowledge, skills, aptitudes [intelligence tests], and other characteristics impacting performance [**can be challenging] Accuracy of people understanding their job/duties: 76% understand org goals, 30% know how to achieve goals in their job. 3 components: knowledge of work tasks, accurate performance expectations, knowledge of preferred methods and behaviours. Extent to which factors in the work environment constrain or facilitate performance: consumer preferences, economic conditions, resources like money or time. Motivation: high expends a lot of effort at work.
