COMM 103 Lecture Notes - Lecture 11: Consumerism

• School: Queen's University
• Department: Commerce
• Course: COMM 103
• Professor: Gary Bisonnette

Document Summary

Ethics standards or moral values that dictate what is right and wrong culturally based formed upon society"s expectaions vary by person, and by situaion. Everyone develops their own code of ethics . Ethical behaviour conforms to individual beliefs and social norms. Firms are creaing ethical codes to guide employee decisions. Company policies are expanding to encompass e-mail and other forms of communicaion. A business"s collecive code of ethics towards its stakeholders the environment its customers its employees its investors its suppliers its community. Every acion taken by a business can be perceived as socially responsible or not. All stakeholders must be treated equally where ethical behaviour is concerned. Care to treat one sector responsibly is not efecive if other stakeholders are sufering. Consumerism: social movement that seeks to protect and expand the rights of consumers in their dealings with businesses. Consumers" rights: right to safe products right to be informed right to be heard right to choose what they buy.