COMM 153 Lecture Notes - Lecture 16: Collective Intelligence, Sharpening
Document Summary
Chapter 6: sharpening the team mind: communication and collective intelligence from. "s book making the team: a guide for managers, 5th edition. (in your. As teamwork grows more specialized, teams and their leaders must deal with overcoming information obstacles and integrating knowledge . Transactive memory systems: ways teams encode, store and retrieve critical information necessary for doing their work. 3 points of possible error: sender may fail to send message, message may be sent but it is inaccurate and distorted, accurate message is sent but it is distorted or not received by recipient. Message tuning: how message senders tailor their messages for specific recipients, and tailor to the common knowledge they believe the recipients already have. Message distortion: message senders distort information to appease audience. Saying is believe (sib): an effect that occurs when a sender distorts message and therefore starts to distort own knowledge or memory to suit this distortion.
