GMS 200 Lecture Notes - Lecture 2: Customer Relationship Management, E-Commerce, Knowledge Worker

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

All managers are responsible for the four functions. The process of setting objectives and determining what actions should be taken to accomplish them: organizing. The process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans: leading. The process of arousing people"s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives: controlling. The process of measuring work performance, comparing results to objectives, and taking corrective action as needed. Involves interactions with persons inside and outside the work unit. Involve giving, receiving, and analyzing of information: decisional roles. Involve using information to make decisions in order to solve problems or address opportunities. Informational roles: how a manager exchanges and processes information. Interpersonal roles: how a manager interacts with other people. Liaison: decisional roles: how a manager uses information in decision-making.